Professional Services

AI & LLM Compliance Consultancy

Your teams are already using AI. We help you find out where, decide what is acceptable, and put the governance, controls and evidence in place so you can use large language models with confidence, and show regulators and auditors that you are in control.

HLBNGA · AI use registerIllustrative example
AI tools found23
High-risk uses4
Policies approved6
Discovery scan
100%
Use case review
Use caseTeamStatus
Client email draftingMarketingAPPROVED
Adverse media summariesComplianceREVIEWCONTROLS SET
Credit decision supportLendingREVIEW
Public chatbot with client dataFinanceFLAGGEDSTOPPED
Every use case owned, risk-rated and documented
The challenge

AI adoption is moving faster than AI governance

Most organisations never formally decided to adopt large language models. Staff simply started using them to draft emails, summarise documents and speed up research. That leaves boards and compliance teams with questions they cannot yet answer: which tools are in use, what data is going into them, and who is accountable when an output is wrong.

Expectations are rising at the same time. The Australian Government's Guidance for AI Adoption sets out essential practices for safe and responsible AI. The Privacy Act 1988 applies to any personal information that goes into an AI tool, and from 10 December 2026 privacy policies must explain when substantially automated decisions significantly affect individuals. Regulated businesses must also be able to explain and evidence the decisions they make.

Our consultancy closes that gap with practical, compliance-led advice that fits the way your business actually works.

HLBNGA · Governance maturityIllustrative example
2.1of 5
Current levelDeveloping
Target in 90 daysManaged
Biggest riskClient data in public tools
Accountable ownerNot yet assigned
Maturity by areaCurrent vs target
30%
20%
45%
55%
40%
25%
Needs workIn progressTarget
Scored against recognised AI governance practices
How we work

A clear path from AI in use to AI under control

Every engagement is shaped around your business, your regulators and the way your teams actually use AI. Most follow four stages, and each one ends with something you can keep.

01

Discover

We map where AI and large language models are used across the business, including tools staff have adopted on their own, and what data flows into them.

You receiveAn AI use register

02

Assess

Each use case is risk-rated against your obligations, so effort goes where the exposure is highest: personal information, client decisions and regulated processes.

You receiveRisk-rated use cases and priorities

03

Design

We build the governance framework, policies and controls you need, with clear ownership for every AI-assisted decision and a list of approved tools.

You receiveAI policy, controls and accountability matrix

04

Embed

We help you roll the framework out, train your people and set up the monitoring and records that let you prove it is working.

You receiveTraining, monitoring and an evidence pack

HLBNGA · AI discovery mapIllustrative example
Departments reviewed6
AI tools found23
Not yet approved9
Where AI is being usedScanning
Yourorganisation Finance Marketing Compliance HR Operations IT
High risk: 4Medium: 5Low: 14
AI discovery

Find the AI you did not know you had

Few organisations have a complete list of the AI they use. Staff sign up for chatbots and writing assistants, AI features arrive quietly inside software you already pay for, and browser extensions read whatever is on screen. None of it shows up in a technology register until something goes wrong.

We work with your IT, procurement and business teams to build a complete picture: which tools are in use, who uses them, for what purpose and with what data. Each use is then risk-rated, so you know where to act first and where AI can safely keep saving time.

  • Short staff surveys and interviews with each department.
  • A review of software licences, procurement records and AI features in existing systems.
  • Network and browser data from your IT team, where it is available.
  • A risk rating for every tool and use case, from low to high.
Accountability

Clear ownership for every AI-assisted decision

When an AI tool gets something wrong, the first question a regulator asks is who was responsible. In many organisations nobody can answer, because AI arrived through individual teams rather than through a formal decision.

We help you set accountability from the board down: who approves new AI tools, who rates the risk, who reviews high-risk outputs and who reports on how AI is being used. The result is a simple matrix everyone can follow and an escalation path for when something goes wrong.

  • Board oversight. A clear line of sight for directors, with regular reporting on AI use and risk.
  • Human in the loop. Defined review points wherever AI influences a decision about a client.
  • Escalation path. A practical process for AI errors, complaints and incidents.
Talk to our team →
HLBNGA · AI accountability matrixIllustrative example
Who does whatRACI
Activity
Board
Exec
ComplianceCompl.
IT
Business owner
Approve new AI tools
I
A
C
R
C
Risk-rate each use case
I
I
A
C
R
Review high-risk outputs
I
I
A
I
R
Monitor and report AI use
I
A
R
R
I
Respond to AI incidents
I
A
R
R
C
Annual governance review
A
R
C
C
I
R: ResponsibleA: AccountableC: ConsultedI: Informed
One accountable owner for every AI activity
What we cover

Practical support across the full AI lifecycle

Our advice comes from more than 25 years of building compliance and risk technology, so it is grounded in how regulated businesses really operate, not in theory.

AI Use Inventory

A complete register of the AI tools and use cases in your organisation, who uses them, for what purpose and with which data. The foundation for everything else.

Risk Assessment and Classification

A consistent method for rating AI use cases by impact, so low-risk productivity tools move quickly and high-risk uses get the scrutiny they need.

Governance Framework and Policy

An AI policy, acceptable use rules and a responsibility matrix that sets out who approves, owns and reviews each AI-assisted process.

Privacy and Data Review

A review of what personal and confidential information reaches AI tools, measured against the Australian Privacy Principles, with practical controls to keep sensitive data out of the wrong places.

AI Vendor Due Diligence

Structured questions and checks for third-party AI and LLM providers, covering where data is stored, how models are trained, contract terms and ongoing oversight.

Controls Testing and Audit Readiness

Independent testing of your AI controls and a clear evidence pack, so you can answer an auditor's or regulator's questions about AI with records, not reassurances.

The Australian picture

What Australian businesses need to be ready for

There is no single AI law in Australia. Instead, existing laws and new guidance apply to AI in different ways, depending on your sector and how you use it. We help you work out which obligations apply to you and what they mean in practice.

  • Guidance for AI Adoption. The Australian Government's six essential practices for safe and responsible AI, published in October 2025 as an update to the Voluntary AI Safety Standard.
  • Privacy Act 1988. The Australian Privacy Principles apply to personal information used in AI tools. From 10 December 2026, privacy policies must explain substantially automated decisions that significantly affect individuals.
  • APRA CPS 230. For APRA-regulated entities, operational risk and service provider requirements apply to AI tools just as they do to any other technology supporting critical operations.
  • Your AML/CTF program. Where AI supports screening, due diligence or monitoring, human review and record keeping must still meet your obligations.
Check what applies to you →
HLBNGA · Obligation trackerIllustrative example
35
Privacy Act automated decision rulesDays until the new privacy policy requirements apply on 10 December 2026The new privacy policy requirements have applied since 10 December 2026
Obligations on the radarAustralia
1
APRA CPS 230In force from 1 July 2025. Operational risk and service providers.
APRA-regulated
2
Guidance for AI AdoptionOctober 2025. Six essential practices for responsible AI.
Voluntary
3
Automated decision transparency10 December 2026. Privacy policies must describe these decisions.
Mandatory
4
AML/CTF programOngoing. Human review and records where AI supports compliance.
Reporting entities
General information only, not legal advice
HLBNGA · Engagement deliverablesIllustrative example
Aligned to
Guidance for AI AdoptionPrivacy Act 1988ISO/IEC 42001NIST AI RMF
What you keep6 of 6 ready
AI use registerEvery tool and use case, owned and risk-rated
AI policy and acceptable use rulesApproved by the board, written for staff
Accountability matrixWho approves, reviews and reports
Vendor due diligence checklistFor every AI and LLM provider
Staff training planRole-based, with completion tracked
Evidence packReady for auditors and regulators
Recognised frameworks

Built on standards your auditors already know

Good AI governance should not be invented from scratch. We align your framework to recognised standards, so it stands up to external review and stays consistent as regulation develops.

  • The Australian Government's Guidance for AI Adoption, ISO/IEC 42001 for AI management systems and the NIST AI Risk Management Framework.
  • Where AI supports compliance work such as screening, due diligence or monitoring, human review, record keeping and accountability that meet the expectations of your AML/CTF program.
  • Staff training through KAT, with completion tracked and certificates kept as evidence.
  • When you want AI to work on your own documents without public AI services, our Private LLM and Data Set-up service connects them to HLBNGA’s private LLM.
Questions

Frequently asked questions

Do we need an AI policy if staff only use common chatbots?

Yes. Everyday tools are where most data leaks happen, because staff paste in client details, contracts or internal figures without realising where that information goes. A short, clear policy and a list of approved tools prevent most problems.

How is AI governance different from IT security?

IT security protects your systems from attack. AI governance covers how AI is used: which tools are approved, what data can go into them, who checks the outputs and who is accountable when a decision is wrong. The two work together.

Do the new Privacy Act automated decision rules apply to us?

They apply to organisations covered by the Privacy Act that use computer programs to make, or substantially help make, decisions that could significantly affect individuals. From 10 December 2026, those organisations must describe these decisions in their privacy policy. We can help you work out whether and where they apply.

How long does an AI governance review take?

It depends on the size of your organisation and how widely AI is used. We agree the scope, timing and deliverables with you up front, and you receive a prioritised roadmap at the end of the assessment stage.

Can you help after the framework is in place?

Yes. We can train your people, run periodic reviews of your AI use register and controls, and help you prepare for audits and regulator questions.

Responsible AI

Use AI with confidence, and prove it.

Talk to our team about an AI governance review, and leave with a clear picture of where you stand and what to do next.